UT Project on Conflict Resolution: How to Schedule a Conflict Mediation or Consultation

There are two methods to initiate contact with UTPCR: phone or email. The phone line is message-only so you will need to leave your information so that we can get back with you.

When you contact us please provide your name, contact information including phone, and three time periods you will be available to talk on the phone. We will get back in touch with you within 48 hours—by phone if possible—usually the same day. When we talk with you we will ask some basic information about your situation.

utpcr@austin.utexas.edu or 512-471-1950*

Note: Initial contact can be phone or e-mail, but we will need to talk to you on the phone before we move forward in the process. We will determine if we are the best option for your situation and which service best suits your needs.

*Phone line is message-only. You must leave a message.

If we decide that we can assist you in a conflict resolution, we will proceed as follows:

  • Consulting: If we determine that a consultation meeting will serve you best, we will schedule a face-to-face meeting with just you to explore your goals, options & resources.
  • Mediation: If we determine that mediation is a good option, a face-to-face sit down meeting with all parties will need to be scheduled. There are two ways to proceed:
    • YOU may contact the individual(s) you are experiencing the conflict with and gather FOUR TIME PERIODS within the following two weeks that you ALL are available for a THREE HOUR TIME BLOCK.
    • Or, we can contact the other individual(s) for you. When we call them, we tell them you have contacted us because you think it might be a good idea to use our services to handle the problem. We then ask them to tell us their point of view and explore their perspective. If they are willing, we work with them and you to schedule a joint mediation session in a THREE HOUR TIME BLOCK.

WHERE: We may meet in our office in CMA or in the SSB, depending on time of day and number of people.

WHO: Usually the meeting will include you, the other parties if this is a mediation, two trained mediators and an observer. All mediators have taken a UT mediation and facilitation class and completed the mediation training designated by Texas. Mediators are both undergrad and grad students working with a professor and skilled at getting you back on track.

HOW: When you meet with us we will act as a neutral third party, listening to all parties involved and exploring possibilities in order to find solutions and develop a plan that will seem fair and effective to all concerned. Basically, we guide you to negotiate through the conflict successfully.

All discussions and meetings are completely CONFIDENTIAL. Texas law requires the confidentiality of mediation communication.

We are happy to consult with intervenors who are in the process of managing others’ conflicts.